Customer Testimonials

Great customer service.

Highly recommend Hope! If you're looking for a sales associate who listens first - recommends second, she is your gal. I recommend booking an appointment to ensure you end up with a salesperson who will support you fully on your journey. I love my new 4Runner - it is perfect! Thank you, Hope!

Hope was phenomenal

Carol Castelini was very accommodating and friendly. She was able to answer all my questions about the pre-owned car we purchased and the car we traded in. I felt we got a fair deal on both ends.

If you need a new or used car head to Landers and ask for Chase Worsham! He is a great salesman to work with on your new ride!

Ralph Osborne did a wonderful job assisting me with finding a vehicle...I was very satisfied with the service I received...I will definitely recommend Ralph Osborne if you're looking for a new vehicle

If you want an incredible car‑buying experience, go see Juan Davey at Lander’s Toyota!

Korena and Billy were awesome! This is the 3rd car I have bought from Landers and they took care of all my concerns. Thank you!

The best car sales man there is will take care of your every need and answer any questions that you have!

We had a wonderful experience buying my 2023 Kia Sorento! Matt Barlow was incredibly helpful, efficient, and attentive throughout the whole process. I was blown away by how quick and easy he made everything—he got me driving off the lot in just a few hours! The customer service from start to finish was top-notch. I couldn't be happier with my Kia Sorento and highly recommend working with Matt!

Best car buying experience,Go and see Mike Ross.I know buying a car can be crazy ,but Mike was awesome he made it simple and got me the car I wanted.

The first day when I was negotiating and buying the car was great, and I feel like I got a good deal. My salesman, Juan, was polite, attentive, helpful and eager to answer any questions, and offering me drinks, etc. We agreed on the price and sealed the deal with my $1000 deposit. I went back the next day with the title and two keys. After I saw Juan, I waited to see a financial guy, as the person from the day before was not there, or available. My experience with this person was very good, brief and to the point, ... Read More

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Google - Oct 28, 2026

The first day when I was negotiating and buying the car was great, and I feel like I got a good deal. My salesman, Juan, was polite, attentive, helpful and eager to answer any questions, and offering me drinks, etc. We agreed on the price and sealed the deal with my $1000 deposit. I went back the next day with the title and two keys. After I saw Juan, I waited to see a financial guy, as the person from the day before was not there, or available. My experience with this person was very good, brief and to the point, after I declined additional coverage. I ended up waiting again for Juan at numerous occasions. After he finally went “up the hill” and to get the car and parked it at the entrance, he handed me the keys, and told me to wait 5 minutes while he got the paper tags. During the following 22 minutes while I was standing outside, I asked 2 other salesman to track him down for me. When he finally arrived, he handed me the paper tags and told me that I am ready to go, without offering to attach it. I told him that I was not ready as I needed my license plate from my old car. And I told him that I needed him to attach the license plate and paper tags to my new car. I also told him that I still have questions. then I waited for him, I guess to get tools, to get my license plate off my Subaru. He attached it to my new car and told me that I am ready to go. I informed him that he still needed to sync my phone and show me how the buttons in my car works. He rushed through that and then, I guess as an acknowledgment of his poor performance, told me to come back for a free tank of gas. There are so many things I will have to Google to find out, eg. Opening gas tank, opening and flipping console, setting up a profile, does the car have a feature to open your garage door, etc, etc. Before I left, I told Juan that I was not happy with how this day went. I guess I was spoiled when I bought my two Subaru’s! None of this was even close to the feeling I left the Subaru dealership with. They made me feel like I had their full attention and they would patiently answer any questions I had. I sure hope the service department is a more positive experience, or I may have to consider going to a different dealership from here on.

Car buying is never easy, but when you get a salesperson that cares about you getting what you want and not breaking the bank. thanks Amir!

Went in to Landers's Toyota a few months ago to test drive an SUV. Wasn't planning on buying. Hope Knoedl was the sales person I dealt with. I was so impressed with her knowledgeable, no pressure, helpful approach that I wound up buying that afternoon. I had done my homework so I felt like I was well informed on what I was doing. I wound up dealing with all the different departments since I financed and wound up having window tint put on. I was concerned about dealing with a big organization, but they are an efficient , friendly ... Read More

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Google - Oct 26, 2026

Went in to Landers's Toyota a few months ago to test drive an SUV. Wasn't planning on buying. Hope Knoedl was the sales person I dealt with. I was so impressed with her knowledgeable, no pressure, helpful approach that I wound up buying that afternoon. I had done my homework so I felt like I was well informed on what I was doing. I wound up dealing with all the different departments since I financed and wound up having window tint put on. I was concerned about dealing with a big organization, but they are an efficient , friendly organization. I was especially impressed with Hope's post sale follow up with me. Surprisingly, it was a very nice experience. Very impressive. Recommended.

Excellent. Corey is the sole reason I purchased from Landers Toyota. He made sure i didn’t settle for any vehicle and I got the one I wanted. He was very patient and understanding and he went above and beyond to make sure I was completely satisfied . I’m sending everyone I know to see Corey Lewis at Landers Toyota!

Everyone is friendly and efficient.

I came to Landers Toyota in hopes of trading in my wifes old car and surprising her with a new one, the problem was we had a high payoff on her car that had a very low value. But no worries, this sales and finance staff came through big. At first there were a few hurdles but they didn't quit! they kept working for us and pulled of some magic getting us a great rate and a payment where we needed it to be. My wife LOVES her new car!!! So to our sales person Caleb and our finance ... Read More

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Google - Oct 23, 2026

I came to Landers Toyota in hopes of trading in my wifes old car and surprising her with a new one, the problem was we had a high payoff on her car that had a very low value. But no worries, this sales and finance staff came through big. At first there were a few hurdles but they didn't quit! they kept working for us and pulled of some magic getting us a great rate and a payment where we needed it to be. My wife LOVES her new car!!! So to our sales person Caleb and our finance magician Hunter, thank you for making this possible for us. Hands down the best car buying experience we've ever had, and this is where the next car we purchase will come from as well. They will make you a customer for life.

Justin was wonderful with our granddaughter! This was a big moment for her senior year. He made her experience magical and delivered excellent service for us!

Korena made the process of purchasing our Takoma very straightforward by explaining each step clearly, and her pleasant personality made the experience truly enjoyable.

⭐️⭐️⭐️⭐️⭐️ I had such a great experience at Toyota trading in my car and purchasing my new one! Zak McSpadden made the entire process easy, smooth, and stress-free. He was friendly, knowledgeable, and genuinely cared about making sure I was happy with my experience. I truly appreciated his help and the way he treated me throughout the process. Thank you, Zak, for making buying my new car such a positive experience! I highly recommend asking for him if you’re shopping for a vehicle! 🚗❤️

Finance department

Great buying experience from Landers and Matt Barlow. Process was easy and straightforward without a high pressure hassle. Matt was very responsive and patient during several weeks of searching for the right vehicle.

Worst place to get your car worked on, took them 3 hours to do an oil change, recall and alignment, for which the alignment wasn’t even properly done on left front, Right front camber and still didn’t get the recall completed. Recommend drinking bleach with a straw over trusting those technicians. Never receiving my business again.

⭐⭐⭐⭐⭐ We had a wonderful experience with Matt Barlow! He was very friendly, professional, and helpful throughout the entire car-buying process. He made everything easy and comfortable for my sister. She absolutely loves her new car and couldn't be happier! Thank you so much, Matt, for your patience, kindness, and excellent customer service. We truly appreciate all your help and highly recommend Matt to anyone looking to buy a car!

Landers was a very impressive dealership with lots of selection. Lake was especially terrific. He was knowledgeable and personable making the whole experience fun and easy. He gave me all the time I needed to go over everything and made me feel very comfortable with the decision I was making.

Dalton made the process flow well. He was helpful and knowledgeable and did not make me feel pressured.

I really enjoyed dealing with Randy Ellis. He became like family! I would highly recommend Randy to anyone looking for a new or used vehicle at Lander's Toyota in Little Rock!

Great experience buying a new truck from Chase Worsham at Landers Toyota!! Chase is patient and worked hard to get me an excellent deal!!

Caleb Castleberry is the ONLY salesman I will ever go through with at this dealership. He’s very honest and willing to work with you to get what you want as long as you meet him halfway! 10/10 recommend everyday!!

Scott Elsberry deserves a special award for being awesome. He single-handedly made my car purchase experience happen with his timely responses and earning my trust quickly with his dedicated follow through and transparency. I purchased a vehicle sight unseen in a matter of hours with his careful attention for detail and his authentic charm. He made the process easy and found a way to connect with straight forwardness that I very much appreciated. He truly cares about you and balances the business of representing Landers with pride. Even though I live out of state, I would happily recommend anyone to ... Read More

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Google - Oct 18, 2026

Scott Elsberry deserves a special award for being awesome. He single-handedly made my car purchase experience happen with his timely responses and earning my trust quickly with his dedicated follow through and transparency. I purchased a vehicle sight unseen in a matter of hours with his careful attention for detail and his authentic charm. He made the process easy and found a way to connect with straight forwardness that I very much appreciated. He truly cares about you and balances the business of representing Landers with pride. Even though I live out of state, I would happily recommend anyone to seek out Scott. He’s the best. Thank you team Landers. I couldn’t be more pleased with my purchase and the overall experience.

Anything with the name Landers, is legit. Stopped in for servicing on a new purchase.

Mike Ross and Dave Tomlinson were absolutely amazing! They helped me pick out, finance, and drive home with a new car today! I’ve been a Toyota fan all my life and I’m proud to say I’m the new owner of a 2026 Corolla Cross LE! I was in a bit of a pickle with my car breaking down after hitting something in the highway causing 10k in damages, stranding me 1000 miles from home, and they went above and beyond to help me get into something not only something safe but also affordable and big enough to haul the ... Read More

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Google - Oct 17, 2026

Mike Ross and Dave Tomlinson were absolutely amazing! They helped me pick out, finance, and drive home with a new car today! I’ve been a Toyota fan all my life and I’m proud to say I’m the new owner of a 2026 Corolla Cross LE! I was in a bit of a pickle with my car breaking down after hitting something in the highway causing 10k in damages, stranding me 1000 miles from home, and they went above and beyond to help me get into something not only something safe but also affordable and big enough to haul the rest of my belongings home too! I will definitely be back if I need another new car💕

Outstanding Experience at Landers Toyota! My girlfriend and I had an absolutely amazing experience at Landers Toyota, and we especially want to recognize Mike Ross and Dave Tomlinson for making it all possible! From the moment we started working with Mike, he went above and beyond to make sure we were taken care of. He was incredibly friendly, professional, patient, and genuinely invested in helping us find the right vehicle. He made us feel like valued customers rather than just another sale. We also want to give a huge shoutout to Dave Tomlinson, who walked us through all the paperwork ... Read More

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Google - Oct 17, 2026

Outstanding Experience at Landers Toyota! My girlfriend and I had an absolutely amazing experience at Landers Toyota, and we especially want to recognize Mike Ross and Dave Tomlinson for making it all possible! From the moment we started working with Mike, he went above and beyond to make sure we were taken care of. He was incredibly friendly, professional, patient, and genuinely invested in helping us find the right vehicle. He made us feel like valued customers rather than just another sale. We also want to give a huge shoutout to Dave Tomlinson, who walked us through all the paperwork and helped finalize everything. Dave was professional, welcoming, and made the signing process smooth and straightforward. We truly appreciated the time and effort he put into making sure everything was handled properly. What stood out most was how both Mike and Dave treated us with kindness and respect throughout the entire process. Buying a vehicle is a huge decision, and they helped turn what could have been an overwhelming experience into something genuinely exciting. We couldn't be happier with our new Toyota Corolla Cross LE, and we're incredibly grateful to both of them for helping us make it happen! If you're looking to purchase a vehicle, I highly recommend Landers Toyota. Be sure to ask for Mike Ross! You're in excellent hands with Dave Tomlinson as well! Thank you both for everything! You earned every one of these five stars! ⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐ I had a great experience purchasing my 2025 Toyota RAV4! Alli was helpful throughout the car-buying process and made the experience a positive one. I appreciate her assistance in helping me find a vehicle that worked for my needs. If you’re looking to purchase a vehicle, I recommend asking for Alli. Thank you for making my car-buying experience a great one!

I had a great experience! The service was excellent, the staff was friendly and professional, Mr.Daniels made sure things were handled smoothly and efficient. I really appreciate the attention to detail and the welcoming atmosphere. I look forward to coming back for my next service.

Matt Barlow was great to deal with as he helped with our new truck.

Fast and to the point the guy is good

(Translated by Google) A very good person, and very kind, he treated me very well when I bought my Tacoma. (Original) Muy buena persona,y muy amable me trató muy bien en la compra de mi Tacoma

Matt was very helpful and easy to do business with.

Alli was awesome in helping me with the purchase of my vehicle! She was easy to get in touch with and ensured the whole process was as smooth as possible! Highly recommend Alli & Jake at Landers!

Alli was a breath of fresh air.No pressure and was very thorough and helpful. First car buying experience that was actually pleasant !

Randy Ellis is an excellent salesman. Made the process easy and was honest. Helped me get what I wanted for my trade in and shot me straight on every part of the negotiation. Highly recommend him if you’re looking for a Toyota.

If you go to Landers Toyota ask for Zach McSpadden. Zach made the process easy, fun, and understandable in a short amount of time… I will be back for sure in the future.

Scott and the rest of the Landers Toyota crew did an amazing job at navigating through difficulty with another car lot I had dealt with in a trade situation. While Scott was patient and understanding, he was also knowledgeable and fair when helping me make a solid decision on what to do. Thanks to the crew and Scott, I was able to leave without a doubt I made the right choice! Thank you Scott and Landers Toyota for a great purchase experience!

This dealership do have great people to sell vehicles but ask that you got the vehicle and spend $30-$50,000 or more and then you have to bring your vehicle for Service those advisors there are disgusting attitude. They’re not professional how they treat customers. I had a terrible experience with my family vehicle for Service so that makes me believe that if this is a type of service they provide on Service I will never spend my 50 or $60,000 on this dealership. I prefer to bring it somewhere else but not to do dealerships or people around they’re supposed ... Read More

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Google - Oct 12, 2026

This dealership do have great people to sell vehicles but ask that you got the vehicle and spend $30-$50,000 or more and then you have to bring your vehicle for Service those advisors there are disgusting attitude. They’re not professional how they treat customers. I had a terrible experience with my family vehicle for Service so that makes me believe that if this is a type of service they provide on Service I will never spend my 50 or $60,000 on this dealership. I prefer to bring it somewhere else but not to do dealerships or people around they’re supposed to help customers with great service like they sit up here it’s not real not a lenders. I leave that experienced today when I went there to get Maintenance for my family members vehicle, which we always do business with Toyota. But not this time Lander it’s not what they said up here on the reviews and it’s not what they said or do up there at the lender’s Dealership they disappointment of the advisors up there terrible customer service

Friendly, informative, kept me up to date on purchase process

Zak M. is amazing! Got me into a brand new car and went above and beyond to get me there!! I recommend going over to Toyota and seeing him!! You won’t be disappointed!!

A special thank you to Zak for helping me get out of a mess and come home with my dream car! You can’t find a better salesman!!

We ended up going to Landers Toyota in Little Rock to purchase my wife’s new Toyota RAV4 We had a very good experience there. Everybody was very nice And they have a very nice big dealership with lots of vehicles. Our salesman was Matt Barlow he is a very nice guy and very easy to work with which is why we decided to go all the way to Little Rock to purchase our vehicle which was two hours away but very happy we did. There was a slot mixup with finance but we got everything sorted out would definitely ... Read More

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Google - Oct 9, 2026

We ended up going to Landers Toyota in Little Rock to purchase my wife’s new Toyota RAV4 We had a very good experience there. Everybody was very nice And they have a very nice big dealership with lots of vehicles. Our salesman was Matt Barlow he is a very nice guy and very easy to work with which is why we decided to go all the way to Little Rock to purchase our vehicle which was two hours away but very happy we did. There was a slot mixup with finance but we got everything sorted out would definitely buy from there again, so if you’re looking for a new Toyota, don’t hesitate and ask for Matt Barlow and one big thing for us as they didn’t just throw us off in our vehicle and say good luck he actually took the time to walk us through how to operate everything and make sure that we understood which was a big plus not many dealerships. Will do that.

If I could leave zero stars, I would. If you value your time, money, and vehicle, do not take it to Landers Toyota. I have purchased a vehicle from them and brought multiple vehicles to them for service, and I will never make that mistake again. I am currently in the market for a new vehicle, and that is the absolute last place I will go. Here are the issues I experienced across my vehicles: Unresolved Warranty Work: One vehicle was brought in three times for an issue they were completely unable to fix or complete under factory warranty. I ... Read More

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Google - Oct 9, 2026

If I could leave zero stars, I would. If you value your time, money, and vehicle, do not take it to Landers Toyota. I have purchased a vehicle from them and brought multiple vehicles to them for service, and I will never make that mistake again. I am currently in the market for a new vehicle, and that is the absolute last place I will go. Here are the issues I experienced across my vehicles: Unresolved Warranty Work: One vehicle was brought in three times for an issue they were completely unable to fix or complete under factory warranty. I took it to another Toyota dealership, and they finished the job quickly and effectively. Severe Service Negligence: After an oil change on another vehicle, they failed to add enough oil and over-tightened the drain plug on the oil filter housing, forcing me to buy a replacement housing. Fraudulent Alignment: I paid for an alignment on another vehicle, but I could tell immediately that it was not done. I took it to an independent shop where the technician showed me proof that the alignment equipment was never even touched, which would have ruined my tires. Unprofessional Staff: I have personally experienced and witnessed service advisors being passive-aggressive to customers. When I called for an update after hearing nothing for four days, the advisor snapped back with an annoyed tone, asking, "What, do you want me to call you every hour?" Whenever they requested feedback after appointments, I always answered honestly, but I never once received a follow-up or an attempt to make things right. I have complained about all of these issues directly to management, and they could not care less. Take your business elsewhere.

Listen, Matt Barlow is the best salesman I’ve worked with yet. He really went the extra mile to put a deal together when I thought it wouldn’t be possible. Very honest and straight forward. Marcel in finance was purely professional and got me through his end of the process quickly and efficiently. Marcel was also a pleasure to work with! All in all, Matt and Marcel were very professional, kind and knowledgeable in their fields. Landers Toyota has my business for life and I look forward to buying from Matt again in the future.

We recently purchased a Grand Highlander from Landers and Alli Holland was great. She made the car buying experience go so smoothly.

Took truck in for service and yet again had a bad experience. This time after my wife got to the dealership she was told after she got out of the truck the tire was flat. The truck didn’t notify her once of the flat tire, more likely cause there wasn’t one prior, and she was notified after going to get a warranty rental. Then when we wait almost 8 hours for the vehicle only to be told the issues wasn’t fixed and the tire is not able to be patched, and then tries to upsell a tire at $500 ... Read More

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Google - Oct 7, 2026

Took truck in for service and yet again had a bad experience. This time after my wife got to the dealership she was told after she got out of the truck the tire was flat. The truck didn’t notify her once of the flat tire, more likely cause there wasn’t one prior, and she was notified after going to get a warranty rental. Then when we wait almost 8 hours for the vehicle only to be told the issues wasn’t fixed and the tire is not able to be patched, and then tries to upsell a tire at $500 per tire. The unprofessionalism of not accepting or owning up to a mistake one of your techs made is ridiculous. After the warranty repair we will never take our vehicle back here. This company does NOT care about its customers…

Service shop will not return calls or update you on the parts they can’t get to service the new truck they will sell you. Multiple trips and never ending issues buy and service your vehicles elsewhere.

I want to share my experience regarding a recent appointment at this dealership. I brought my car in because it had been shaking intermittently after having a spark plug replaced there in June. This was the third time I experienced the shaking since that service, so I made an appointment to have the vehicle checked. Unfortunately, my interaction with Josh at the service desk was very disappointing. He was rude and unprofessional when I questioned why I was being asked to pay $200 simply to have the vehicle checked. I explained that I did not feel that charge was reasonable given ... Read More

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Google - Aug 25, 2026

I want to share my experience regarding a recent appointment at this dealership. I brought my car in because it had been shaking intermittently after having a spark plug replaced there in June. This was the third time I experienced the shaking since that service, so I made an appointment to have the vehicle checked. Unfortunately, my interaction with Josh at the service desk was very disappointing. He was rude and unprofessional when I questioned why I was being asked to pay $200 simply to have the vehicle checked. I explained that I did not feel that charge was reasonable given that the issue began after service had been performed at this dealership. I have dealt with other employees here who have always been respectful and helpful, which made this experience stand out even more. Fortunately, Adriane stepped in and helped, and had the spark plugs checked without charging me. I believe customers deserve to be treated with respect, especially when they are bringing a vehicle back with concerns following previous service. I hope management will address the way customers are being spoken to and make sure concerns are handled professionally and fairly.

Worst car buying experience. Went to go look at a 2010 4Runner that was being sold as-is with my boyfriend. I understand "as-is". Salesman (Mike Ross) tells us they are required to do the brake pads and rotors if the pads are below 50% which is also shown on the Carfax being done by this location's service department. My boyfriend and I test drove the vehicle, and I bought the car. We were told we would get a knob that was missing from the radio and they would fix the driver seat being off track before we pick it ... Read More

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Google - Aug 18, 2026

Worst car buying experience. Went to go look at a 2010 4Runner that was being sold as-is with my boyfriend. I understand "as-is". Salesman (Mike Ross) tells us they are required to do the brake pads and rotors if the pads are below 50% which is also shown on the Carfax being done by this location's service department. My boyfriend and I test drove the vehicle, and I bought the car. We were told we would get a knob that was missing from the radio and they would fix the driver seat being off track before we pick it up the following day. I noticed there was also a taillight out and asked if they could fix that so the car would be legal when sold. He said yes. (They ended up installing a single filament bulb in what should be a dual filament bulb location, when I mentioned it still didn’t work he said they just used what they had in stock? Unacceptable!!) On the test drive I thought I could hear the brakes squeal while coming down the off ramp, but ultimately I assumed it wasn't the 4runner, but a car around us, because I knew the brakes had just been replaced BY THE DEALERSHIP. After purchasing, I drove the vehicle to work and back everyday and realized it was definitely my brakes.. my boyfriend works as a mechanic so I had him look at them. He determined the parking brake shoes were over extending and rubbing the inside of the rotors causing a squeal, to the point the rotor couldn’t even be taken off on the rear left wheel. I called Mike Ross (our only contact) and he implied my boyfriend wasn't a mechanic (despite our multiple conversations during the buying experience about this), and that since the car was sold as-is there was nothing they could do. I told him I understand that but the work was done 6 days prior by YOUR dealership. He said he’s never seen anything like this happen but that he would ask because he has some “pull.” The next day we brought the car back in and dropped it off because it started to make noise every rotation and we didn't feel it was safe for me to continue driving. Mike Ross then personally test drove the vehicle (without approval) and called me to tell me he didn’t hear any noise and when I told him to tell the technician to try and take off the left rear rotor he replied that he is actually hard of hearing so maybe he just couldn’t hear it. 3 days later they said it was fixed and that my boyfriend was 100% correct on the problem. We came and picked up the vehicle promptly as it’s my daily driver. I asked Mike for a report of the work done and he threw his hands down, and replied that he guesses they could get it for us. When I started to pull off we could hear the brakes squealing still. We needed the car so I could drive it to work and are unsure at this point if the service team here can even do a brake job on the brand the dealership mainly sells. With our one contact being a rude salesman that talks over us and assumes we are lying, we are unsure of where to go from here. It would be one thing if they hadn’t touched the brakes and they were needing done. But we are riding around with a temp tag and a landers sticker on the back while our brakes squeal at every red light. The noise has quieted down on the rear left with still the occasional squeak (the side they "fixed"), and the right side is as loud as the left was originally, yet our service report reads: "test driven and no longer hear noise"? I’ll gladly give someone a test drive if the technicians here can’t do it. This whole situation has been awful and I would’ve never expected this from a dealership like Landers Toyota. I feel as if I am out of options. I am unable to review my "as-is" policy, or any of the other paperwork I signed for that matter. l was assured everything would be emailed to me and that has not happened. I am feeling extremely uneasy about the entire situation and would greatly appreciate an opportunity to speak to someone beyond sales, as that has proven unhelpful. I will update if I’m even reached out to and if not, know I will turn anyone I know away from here.

I rarely post ratings but come to find out 1st it was a issue with Landers Dodge Jeep and now its Landers Toyota. TO MUCH ASSUMING is going on with these dealers. Years ago Landers Dodge didnt pay me and my wife no mind due to the way we showed up dressed and assumed we couldn't buy a $90,000 vehicle. Upon confronting an employee about no assistance given they decided to make a smart comment till I showed them I had already been approved by my bank for that vehicle. After that I had them calling/texting way to much. ... Read More

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Google - Aug 15, 2026

I rarely post ratings but come to find out 1st it was a issue with Landers Dodge Jeep and now its Landers Toyota. TO MUCH ASSUMING is going on with these dealers. Years ago Landers Dodge didnt pay me and my wife no mind due to the way we showed up dressed and assumed we couldn't buy a $90,000 vehicle. Upon confronting an employee about no assistance given they decided to make a smart comment till I showed them I had already been approved by my bank for that vehicle. After that I had them calling/texting way to much. I passed on the vehicle due to that reason. Yesterday I decided to go to Landers Toyota and I was told prehand that it would be ok for me to take the vehicle for 24 hours with managers approval BUT all that changed when I told them my profession. So come to find out if you own your own Auto Shop you won't be allowed to do your own inspection, instead they want you to pay someone else to do the inspection. Maybe i should of kept me owning my own shop to myself. 🤷‍ What's worse you cant take the vehicle for 24 hours because they feel you'll TINKLE with the vehicle or use it for a job. Its a 24 hour triall not a week trail. Me personally that falls under a trust issue. Again I had to pass on that vehicle for that reason. From what i was told the General Manager agreed with thier decision making.. Note: I wont leave out that Landers Dodge did apologize for what occurred with them but they still lost what I would say a very good sale. ADDTION REPLY. Im not sure how you can clarify something for me when you weren't present at the time and as your reply states may not release a vehicle to a shop that MIGHT removal parts etc which again i repeat myself falls under you'll ASSUMING. Absolutely anybody that takes a vehicle can "TINKLE" with it and what control do you have over them? NONE. It might take your mechanics all night to do an inspection but it definitely wouldnt take me no were near that so YOUR LEARNINGS ARE INCORRECT. My wife wasnt able to make it as i mentioned to 1 of the sales person and i wanted her to check it out as well. The truck being from up north my main inspection was to visibly inspected under the vehicle on my shop lift for rust. Also CORRECTION, i was told the vehicle can be taken to an outside shop just not my own shop for inspection. The truck has been there for a while with no buyers and steadily falling under book value. All that could of changed last friday if you'll left the ASSUMING out of the deal. Aside from this I was lied about the price wouldnt be able to be taken down under $35,000 as shown on the text but what was it at on friday? Under $35,000 Thank you

I recently purchased a brand-new 2026 Toyota Grand Highlander Platinum Hybrid Max from Landers Toyota. My salesperson, Allen, was polite, and the service department got my OEM tow hitch installed on time. To be clear, this review is not a ding on the sales representative, but it is clear that dealership management and corporate do not stand behind their product or respect their customers. From the start, the buying process was frustrating. I basically had to beg management to provide accurate numbers until about 24 hours before signing papers. To make matters worse, they even put a completely different VIN on the ... Read More

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Google - Aug 10, 2026

I recently purchased a brand-new 2026 Toyota Grand Highlander Platinum Hybrid Max from Landers Toyota. My salesperson, Allen, was polite, and the service department got my OEM tow hitch installed on time. To be clear, this review is not a ding on the sales representative, but it is clear that dealership management and corporate do not stand behind their product or respect their customers. From the start, the buying process was frustrating. I basically had to beg management to provide accurate numbers until about 24 hours before signing papers. To make matters worse, they even put a completely different VIN on the original buyer's order, leaving me to wonder if they were hoping I wouldn't notice so they could switch vehicles, or if they simply didn't care enough to get basic details right the first time. Upon taking delivery, I discovered the vehicle was loaded by Gulf States Toyota (exclusive distributor) with non-OEM, aftermarket accessories. This distributor covers all Toyota dealerships in Texas, Arkansas, Mississippi, Louisiana, and Oklahoma. The body side moldings, running boards, passenger floor mats, and cargo mat are all third-party knockoffs rather than genuine Toyota factory parts, despite being listed directly on the window sticker right alongside factory options. They even tacked on a "mandatory" $75 fee for a cheap set of USB cords, yet failed to even provide the basic screws for the front license plate bracket. The car drives fine, but it’s sickening to look at knowing how it was cheapened out. When I brought this up, management refused to remove or replace the aftermarket moldings, claiming a "risk of paint damage" for basic 3M tape removal. Instead of stepping up to replace the non-OEM accessories with authentic Toyota equipment, management placed the entire financial burden on me to fix it. I’ve ultimately decided it’s not worth spending hundreds out of pocket at a collision shop to undo their choice, but the total lack of support was ridiculous. Toyota Corporate was equally unhelpful, hiding behind distributor policies instead of stepping in. To top it all off, instead of calling me to pick up my registration paperwork, they mailed it four hours away to my military home of record address. When I asked for help getting it shipped back, management completely refused to assist, forcing me to drive eight hours round-trip just to retrieve my own paperwork nearly a month after the sale. They willingly chose to lose a customer over games, distributor nonsense, and complete administrative laziness. This was my first Toyota, and because of this experience, it will easily be my last. What a shame. The attached photo shows the third party exterior moldings and running boards so other buyers of Toyotas within the Gulf States region may beware. OEM side moldings are attached at the bottom of the door as opposed to the middle. OEM running boards are all black as opposed to black and silver.

These guys are ridiculous. Told them my front passenger speaker has started to rattle and if they could just take a look and see if anything obvious. I guess too lazy to take the panel off, which only takes 5 minutes to remove they just tell me to replace the one speaker for $600!!!!???? I can go to bestbuy for better speakers for less than half that.

I made an appointment for my service a week ahead of time. I live 2 1/2 hours away. My appointment was at 12:30. At 1:55 pm I asked what was taking so long because they hadn’t even started my service (which was already paid for via extended warranty that I bought with the truck). Reid went to check and said we were next and it would be another 40 minutes. We couldn’t wait any longer and had to leave without service because we had another obligation back home to be at by 5pm. Then my husband and I get on the interstate and ... Read More

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Google - Aug 3, 2026

I made an appointment for my service a week ahead of time. I live 2 1/2 hours away. My appointment was at 12:30. At 1:55 pm I asked what was taking so long because they hadn’t even started my service (which was already paid for via extended warranty that I bought with the truck). Reid went to check and said we were next and it would be another 40 minutes. We couldn’t wait any longer and had to leave without service because we had another obligation back home to be at by 5pm. Then my husband and I get on the interstate and the hood comes up. Apparently they opened it and didn’t bother shutting it so my husband had to risk his life pulling over with vehicles wizzing by to close the hood. I’m so mad right now.

Doesn’t honor appointments. Made a 9:40 AM appointment for my malfunctioning brakes. At time of drop off they said it would take approx 2 hrs to diagnose. 4 hrs later i hadn’t heard anything so I called, was unable to reach them so left a voicemail asking for update. By end of day had still not heard anything, called again and this time learned they had not even begun their evaluation. They then told me that if i had stayed with the car instead of dropping it off it would have been evaluated more quickly. What is the point of making ... Read More

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Google - Jul 25, 2026

Doesn’t honor appointments. Made a 9:40 AM appointment for my malfunctioning brakes. At time of drop off they said it would take approx 2 hrs to diagnose. 4 hrs later i hadn’t heard anything so I called, was unable to reach them so left a voicemail asking for update. By end of day had still not heard anything, called again and this time learned they had not even begun their evaluation. They then told me that if i had stayed with the car instead of dropping it off it would have been evaluated more quickly. What is the point of making an appointment only to have your car ignored for an entire day? Took it to Parkview Automotive the next morning and was met with very professional staff who even immediately jumped in the car and rode with me to listen to the noise I was describing. I’ll be taking my vehicle to Parkway from now on.

Bad service. Save yourself and go to the Toyota dealership in Conway instead, they are much more efficient and competent!

I just got a call the other day congratulating me on my year anniversary of my purchase of a used Ford Fiesta. It just reminded me why it’s been parked in Dallas for 7 months!!! First, I bought it to drive to DFW airport, where I’m based as flight crew. Well, I test drove the Fiesta and it appeared to be great. And the maintained record indicated it was well cared for. On my first trip to Dallas, I quickly found out I could not go over 80 miles an hour because of some parental setting. And I didn’t ... Read More

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Google - Jul 16, 2026

I just got a call the other day congratulating me on my year anniversary of my purchase of a used Ford Fiesta. It just reminded me why it’s been parked in Dallas for 7 months!!! First, I bought it to drive to DFW airport, where I’m based as flight crew. Well, I test drove the Fiesta and it appeared to be great. And the maintained record indicated it was well cared for. On my first trip to Dallas, I quickly found out I could not go over 80 miles an hour because of some parental setting. And I didn’t have the ability to use my phone or any other Bluetooth or charging devise because the master board was blown. Each over $1000 to resolve. I had to choose, and since I felt like the speed restriction was hazardous, I chose to get a master key made rather than fixing the board. Leaving my ability for hands free phone unavailable. No ability to charge my phone either, so no Waze. Pretty much nothing but the radio! Both these items should have been disclosed when I was offered and declined the extended warranty. No mention of either was ever made. Looking to trade in two cars now. I will not be returning here.

Had my trans fluid changed here and the didn’t put back my check fluid plug and refused to pay me back for it to get fixed it’s crazy that’s they messed up like that to begin with let alone very dangerous.

First, I'd like to say I've been a loyal customer of this business since December 2016. Unfortunately, as of today, they no longer have my business. I had three gift cards in my glove compartment, and my plan was to use one as soon as I left the dealership. After leaving and heading toward the restaurant, I realized the gift cards were missing. I immediately turned around and returned to the dealership. When I arrived, I informed the staff that something was missing from my vehicle. A gentleman, whose name I didn't get, came outside and searched my ... Read More

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Google - Jul 10, 2026

First, I'd like to say I've been a loyal customer of this business since December 2016. Unfortunately, as of today, they no longer have my business. I had three gift cards in my glove compartment, and my plan was to use one as soon as I left the dealership. After leaving and heading toward the restaurant, I realized the gift cards were missing. I immediately turned around and returned to the dealership. When I arrived, I informed the staff that something was missing from my vehicle. A gentleman, whose name I didn't get, came outside and searched my vehicle with me. We checked the seats, the back seat, and even the sun visors, but the gift cards were nowhere to be found. I was then directed to the service manager, Adrian Daniels. We reviewed the surveillance footage together, and I even recorded part of it on my phone. In the video, I observed an employee remove what appeared to be a white envelope from a pocket. Mr. Daniels assured me it was a phone. After reviewing the footage, Mr. Daniels asked if he could search my vehicle himself, and I agreed. While he was searching, the first gentleman came outside. Then another white Toyota drove up from the opposite direction of traffic and blocked my view. I can't say whether that was intentional, but it prevented me from seeing what was happening at my vehicle. Mr. Daniels came back inside and told me they don't have a theft problem and that there are signs stating they aren't responsible for items left in vehicles. At that point, I was frustrated, gathered my belongings, and left before the conversation was over. Here's the surprising part: when I got back to my vehicle, the gift cards were suddenly under my sun visor. Earlier, both the first gentleman and I had already checked that exact spot. I'm thankful my gift cards were returned, regardless of how they got there. However, what disappoints me most is how the situation was handled. Had someone simply acknowledged the mistake, returned my property, and apologized, this experience could have ended very differently. Instead, I left feeling like the priority was protecting an employee rather than being honest with a loyal customer. After nearly ten years of doing business with this dealership and driving more than 40 miles because I trusted their service department, this experience was deeply disappointing. Loyalty matters, and so does integrity.

Don't ever try to sell your old Toyota to this dealership, even though they text you incessantly about it. The used car manager, Zach Ward, sent me on multiple wild goose chases for more documents over the course of several weeks just because my car was jointly titled with my wife. After I had an entire portfolio of totally legal documents on a paid-off car, he still refused to buy my car asking for a TIMA #2 form or something. I went to the Central DMV office in Little Rock to get that and they looked at me like I ... Read More

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Google - Jul 8, 2026

Don't ever try to sell your old Toyota to this dealership, even though they text you incessantly about it. The used car manager, Zach Ward, sent me on multiple wild goose chases for more documents over the course of several weeks just because my car was jointly titled with my wife. After I had an entire portfolio of totally legal documents on a paid-off car, he still refused to buy my car asking for a TIMA #2 form or something. I went to the Central DMV office in Little Rock to get that and they looked at me like I was from mars or something. The DMV said I had more than enough documentation to sell my car. I immediately drove to another dealership in the area and had no problems at all selling it. Either he, or the DMV representative they have on site is totally incompetent. These aren't my words, these are the words of the DMV reps I spoke to in the Central Little Rock office. I missed my flight and had to rebook while in the process of moving because of the goose chases he sent me on. Don't waste any time here. If you're looking to sell your car, this is the last place you'll ever want to come.

We have been there for Toyota Siena on June 17th. The salesman greeted us and showed us what they have. We didn’t like it. Then he showed us a Siena on his computer which was 2 hours far from there. We liked the color and features. We wanted to make sure that we get the car in couple days. He promised us that they will deliver the car to my house next day. We went there Wednesday and Thursday we supposed to get our car. We said ok. We agreed on price and everything. We applied for the credit and ... Read More

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Google - Jul 8, 2026

We have been there for Toyota Siena on June 17th. The salesman greeted us and showed us what they have. We didn’t like it. Then he showed us a Siena on his computer which was 2 hours far from there. We liked the color and features. We wanted to make sure that we get the car in couple days. He promised us that they will deliver the car to my house next day. We went there Wednesday and Thursday we supposed to get our car. We said ok. We agreed on price and everything. We applied for the credit and all required documents. We paid 10000 dollars(1000cash+9000 Chk) deposit that time. We were excited. The next day we were informed that we will get our car on Friday. And Friday we were informed that the car he showed us was not available. He can order for us and we can have about in 6 months. We wanted the car now. So we said no and requested the deposit money refund. So after one week we got 9000 and we are still waiting for 1000. Besides money, they made a deal for the car which they never had. They lied. I have been purchased almost 8 Toyota cars so far and this is the first experience I had that feels like cheated. I will never go to Little Rock Toyota Landers. 😢

Was told I would get an extra key the day I drove the car off the lot and I have yet to have anyone contact me, so I want to know if I was lied to and if there is no spare key!

The salesman didn't take me seriously at all. Bought elsewhere.

Went in on Saturday to buy a Toyota Tacoma and they finally got the price right at $37,000 called my insurance company and had problems getting insurance because of the holiday. I told them I had to check on my sister who has cancer and as soon as I could get my insurance agent on the phone I would get the truck. Because it was a holiday weekend I wasn’t able to get insurance until Tuesday at which time I call my sales person and told him I would come get the truck at which time he said it had ... Read More

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Google - May 28, 2026

Went in on Saturday to buy a Toyota Tacoma and they finally got the price right at $37,000 called my insurance company and had problems getting insurance because of the holiday. I told them I had to check on my sister who has cancer and as soon as I could get my insurance agent on the phone I would get the truck. Because it was a holiday weekend I wasn’t able to get insurance until Tuesday at which time I call my sales person and told him I would come get the truck at which time he said it had sold, I ask if he could get me another one and checked and found one. Next call was from a lady telling me I had to put down a deposit before they would get me another truck not wasting my time with them. I could put more about my conversation but it’s not worth the energy. P.S Don’t buy from them and Buyer beware is all I can say. I gave 1 star because none wasn’t an option.

Horrible customer service experience, possibly the worst experience I have ever had with a dealership Toyota has really failed with this dealership

Purchased my care over 2 years ago. Which front bumper was damaged. Took months to replaced. As they were replacing it they broke a piece. And never said anything. So now its coming a part again. My son purchased a car there back bumper was damaged was told it would be replaced. Then was told they could not paperwork saying they would replace it. So was not replaced. I purchased tires last year. Then was told this year they needed replaced. Was told to bring it back they would replace them. When i arrived they were going to discount tires my ... Read More

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Google - May 19, 2026

Purchased my care over 2 years ago. Which front bumper was damaged. Took months to replaced. As they were replacing it they broke a piece. And never said anything. So now its coming a part again. My son purchased a car there back bumper was damaged was told it would be replaced. Then was told they could not paperwork saying they would replace it. So was not replaced. I purchased tires last year. Then was told this year they needed replaced. Was told to bring it back they would replace them. When i arrived they were going to discount tires my charge 500.00 dollars. When i only put 18.000 on the ones i had. Im so disappointed. I use to only trust Landers.

I was directly involved in assisting my mother after the purchase of a 2024 Genesis GV80 from Landers Toyota Little Rock in trying to resolve the issues that followed. Shortly after purchase, multiple problems became apparent, including a rear light assembly that was not properly secured and ultimately came off, a noticeable pull while driving, liftgate sealing concerns, and visible damage in the rear door jamb area. The windshield washer system was also not functioning at delivery and required assessment and repair shortly after purchase at a Genesis-authorized dealership located over 50 miles away one way, requiring multiple trips. I personally participated ... Read More

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Google - May 1, 2026

I was directly involved in assisting my mother after the purchase of a 2024 Genesis GV80 from Landers Toyota Little Rock in trying to resolve the issues that followed. Shortly after purchase, multiple problems became apparent, including a rear light assembly that was not properly secured and ultimately came off, a noticeable pull while driving, liftgate sealing concerns, and visible damage in the rear door jamb area. The windshield washer system was also not functioning at delivery and required assessment and repair shortly after purchase at a Genesis-authorized dealership located over 50 miles away one way, requiring multiple trips. I personally participated in communications with the dealership and observed how this situation was handled. We were redirected between individuals, given inconsistent information, and did not receive a clear or workable resolution despite multiple attempts. One employee, Amir, did make a genuine effort to assist and was professional throughout, though it was clear he did not have the authority to resolve the situation. Based on my direct involvement after the sale, this experience reflects a lack of consistency in both vehicle condition and post-sale support. All documentation, communications, and service records have been retained and are available upon request. Proceed with caution.

Dont reccomend, Salesguy was trying to push for me to buy a car over the phone saying that he had someone heading to the bank to try and get the funds for the exact same car. That is absolutely terrible business if you have a customer that you know is heading to a bank pulling there credit and going out of there way trying to get this vehicle from you. But yet you try to be pushy over the phone to send a deposite while someone else is currently trying to buy it. Super shady business dont reccomend.

Go anywhere but here

I took my Camry to this Toyota dealer for a routine oil change, and they "installed the oil drain plug incorrectly". This is basic maintenance — not a complex repair — yet it was still done wrong. In 2026, it’s honestly shocking that a dealership can make a mistake like this. Now I will replace the oil pan. Customers trust dealerships specifically to avoid these kinds of risks. I expect better attention to detail and accountability from a certified service center. If you bring your vehicle here, I strongly recommend double-checking their work before leaving. Avoid if you can. Very ... Read More

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Google - Apr 11, 2026

I took my Camry to this Toyota dealer for a routine oil change, and they "installed the oil drain plug incorrectly". This is basic maintenance — not a complex repair — yet it was still done wrong. In 2026, it’s honestly shocking that a dealership can make a mistake like this. Now I will replace the oil pan. Customers trust dealerships specifically to avoid these kinds of risks. I expect better attention to detail and accountability from a certified service center. If you bring your vehicle here, I strongly recommend double-checking their work before leaving. Avoid if you can. Very disappointing experience. To clarify the dealership’s response: Yes, my last oil change at this dealership was in May 2025. At the next oil change (done elsewhere), the technician informed me the oil drain plug was already damaged and stuck. I was told that according to standard practice, the plug should not be forced beyond a small amount (about a quarter turn) when resistance suggests prior overtightening or thread damage. Unfortunately, it appeared the plug had already been installed incorrectly before that visit. They were able to reinstall it temporarily, but after the following service (this month) the drain area started leaking, and now I have to replace the oil pan. If the bolt had simply worn out during normal removal, that would be understandable. However, being told the plug was already damaged from a previous installation strongly suggests the issue originated earlier. The dealership’s service was the last one before this problem appeared. I’m sharing this so others understand the timeline. I still believe this should not happen during routine maintenance at a certified service center, and customers should double-check work before leaving.

Iv came here twice and only been asked how Iv been then the sales men walked away shortly after. Maybe it’s because I look young but I feel that shouldt matter

Bad experience. First off my salesman had me on a run around about the cars. The first he gave me had very high mileage. That was a big thumbs down 👎🏾. He looked around me something with less miles, oh my the car had a very weird sound and cranked window shield. That was a thumbs down. It was a terrible ideal going there.overall they played in my face ended up leaving with nothing.. don’t recommend

Want to get ripped off go here service center is a joke they replaced ball joints and on the front driver side but aluminum instead of steel which is what I paid for

(Translated by Google) I bought a warranty, and every time I go, they tell me it's never covered. But when it comes to collecting on the warranty, they don't say no! They happily and quickly took my money. Now I have a noise coming from a power pinion in the steering, and they didn't tell me the condition of the vehicle. But now that the noise is going away, the warranty doesn't cover it! Great, I have to spend money on a truck they sold me badly... I think I'll find a better lawyer. (Original) ... Read More

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Google - Jan 26, 2026

(Translated by Google) I bought a warranty, and every time I go, they tell me it's never covered. But when it comes to collecting on the warranty, they don't say no! They happily and quickly took my money. Now I have a noise coming from a power pinion in the steering, and they didn't tell me the condition of the vehicle. But now that the noise is going away, the warranty doesn't cover it! Great, I have to spend money on a truck they sold me badly... I think I'll find a better lawyer. (Original) Compre una garantía y siempre que voy me dicen que nunca cubre pero al momento de cobrar la garantia no dijeron no! Ahí si cobraron alegres y rápidos ahora me salio un ruido en la direccion en un piñón de fuerza y ellos no me dijeron el estado del vehículo pero ahora que ando el ruido la garantía no cubre ! Genial yo tengo que gastar en una troka que ellos me vendieron mal... creo que buscaré un abogado mejor// Buy a guarantee and whenever I go they tell me that it never covers but when they collect the guarantee they did not say no! There, if they charged happily and quickly, now I got a noise in the direction in a force pinion and they did not tell me the condition of the vehicle, but now that the noise is going, the warranty does not cover! Great, I have to spend on a troka that they sold me badly... I think I will find a better lawyer.

Text a sales man couple days showed up to look at tundra to purchase. He went unlocked truck my bank called I talked to them he had a customer show up. I told him to help them thinking he would send someone out to us. We waited no one come out to assist us so we left. Definitely feel like the salesman is all about money only not customer service

This dealership runs credit/identity check for all customers, even if you are paying cash. The service they use for this has been hacked and customer information could be accessed by criminals. Beware!!

Negative 5 starts is not an option otherwise this place will get it on my behalf, a lot of their sales people are very rude and cannot accept the fact that the customer do not want to do business with the financial institutions that they use for auto loans and when ask for sales orders they send pictures instead of an email to be forwarded or sent to the financial institutions or bank that the customer is using

The advisors in the service dept need to do better. Seevice sucks.

Absolutely lying about the issue below my husband posted about. I was there and I was a part of the offer that was made. It was Very Clear that the offer we were making was on the 2024 TRD Pro. In Fact, the First Offer was made, the Sales Manager reduced by 1,000, husband stated he needed it to be where he offered the first time and that if he couldn't match it, we'd go elsewhere, and salesman returned and stated the offer was accepted. We NEVER looked at the 2026 Truck that he brought us paperwork on. Why would we ... Read More

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Google - Nov 24, 2025

Absolutely lying about the issue below my husband posted about. I was there and I was a part of the offer that was made. It was Very Clear that the offer we were making was on the 2024 TRD Pro. In Fact, the First Offer was made, the Sales Manager reduced by 1,000, husband stated he needed it to be where he offered the first time and that if he couldn't match it, we'd go elsewhere, and salesman returned and stated the offer was accepted. We NEVER looked at the 2026 Truck that he brought us paperwork on. Why would we offer on a truck we didn't even see? What a bunch of liars! Deceptive and Deceitful is EXACTLY what this was. Your stance is, oh, we thought you were offering on another truck? Then why the heck did you pull the TRUCK WE WANTED AROUND RIGHT AFTER??? Seems to me if the lie that you are posting on this review was accurate then you would have pulled the incorrect truck around and it would have been caught immediately. Yes, we will find another truck elsewhere. If fact, we've already found 2 for 2k under your asking price for 18k miles and theirs is only 9k miles. So yes, your truck is overpriced, sorry you traded too high, but we aren't going to subsidize your mistake by overpaying. Quit Lying on responses to save face, got caught, own up to it like adults. Bait and Switch Tactics being played at this dealership and lying about it is your only practical solution. Keep on. I have absolutely no issues posting the text messages between Matt and my Husband. See how well your side of the story holds up after that?

I only gave them a one because I had to, to be able to get this review. When approaching Landers we dealt with the lady and she was very adamant about pushing the Ford bronco once my husband seemed interested. She raved about how wonderful this vehicle was and how there was absolutely nothing wrong with it so, after purchasing the bronco we decided to drive it for a church trip to Missouri Upon returning it was making a strange noise. When we took it back up to Landers’s, they told us that they thought that it was fine ... Read More

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Google - Nov 11, 2025

I only gave them a one because I had to, to be able to get this review. When approaching Landers we dealt with the lady and she was very adamant about pushing the Ford bronco once my husband seemed interested. She raved about how wonderful this vehicle was and how there was absolutely nothing wrong with it so, after purchasing the bronco we decided to drive it for a church trip to Missouri Upon returning it was making a strange noise. When we took it back up to Landers’s, they told us that they thought that it was fine because they sent it to the Ford dealer and told us to take it over to the Ford dealer so we can find out what was wrong. We took it to them for them to tell us that somebody had put a lift kit on it and that the vehicle was no good. A lift kit cannot be put on a Ford bronco it causes the sway bar to go out constantly every 30,000 to 40,000 miles. He said that we needed to take it back immediately. When we returned and told them what the problem was, they said that they could fix it but we would have to pay for some of it ourselves so we told them no that was not fair because we did not know that this was wrong. So they wanted to let us trade it for a different vehicle, but they wanted us to lose $3000 when we had only had this vehicle for a month. We’ve tried to work something out with them and they refuse to call my husband back. They refuse to do anything so I recommend anybody but Landers they are conniving and they will screw you over in a heartbeat.

I usually don't do reviews but I feel that this is needed to be known. I drove to Little Rock to purchase a Toyota RAV4 from Landers Toyota, for my son's girlfriend, for her first car. She's in college and she needed a dependable car. Sitting in the office with the finance manager, signing the paperwork, he states out of the blue, that this is an "as is sale." The first I've heard of this, it was not told to me by the sales representative. We finish up and we head back home. The ... Read More

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Google - Nov 11, 2025

I usually don't do reviews but I feel that this is needed to be known. I drove to Little Rock to purchase a Toyota RAV4 from Landers Toyota, for my son's girlfriend, for her first car. She's in college and she needed a dependable car. Sitting in the office with the finance manager, signing the paperwork, he states out of the blue, that this is an "as is sale." The first I've heard of this, it was not told to me by the sales representative. We finish up and we head back home. The car sat for about an hour and a half before we went back outside to go grab a bite to eat in it. Starting the car up, this terrible sound comes from the engine. It sounded to me like maybe a starter going bad. I contact my friend's shop and take the car to his shop, to let him check it out. Come to find out, it was the Timing Chain Camshaft Variable Valve Timing sprockets. I thought the dealership inspected these vehicles and fixed anything that needed to be done to it before it was sold to the public. This is what I was told by the sales representative. Well, the dealership had to know that this was happening to the car. Maybe the reason, I was told at the last minute, signing for the car that it was an "As Is Sale". This just confirms, why I do not like buying used vehicles. I purchase a car, only to turn around and spend $3,000 to get the work done that needed to be done. I'm disappointed in the dealership none the less. **To respond to your response, The $1000 deposit was recommended to hold the vehicle because as I was told, the car was in hot demand and it was contingent on driving the vehicle. The vehicle drove fine.The sound didn't repeat until the engine cooled down and it was started back up. As long as the engine was warm it didn't do it. It was not told to me at least 3 times that it was an "as is sale". I have all emails and text messages to verify this. And lastly, I did tell the sales representative that I was dealing with, when she contacted me about the car. What would have been done if I had called the dealership and said anything about this, being that it was an "as is sale"? There was no point and nothing would have been done. Therefore I leave my review, regardless if it was 5 months after the purchase.

I want to start off by saying Toyota is full of it. I have taken my car to their service department on numerous occasions to find out why every 3 to 6 months my battery dies. So not sure which time this event happened but they told me that it was a fuse and that someone jumped it off wrong. I took it home and it did the same thing in 6 months give or take. Tried starting the battery was dead. So I had AAA to come and give me a jump off. The man said that I needed a new batterry. ... Read More

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Google - Oct 31, 2025

I want to start off by saying Toyota is full of it. I have taken my car to their service department on numerous occasions to find out why every 3 to 6 months my battery dies. So not sure which time this event happened but they told me that it was a fuse and that someone jumped it off wrong. I took it home and it did the same thing in 6 months give or take. Tried starting the battery was dead. So I had AAA to come and give me a jump off. The man said that I needed a new batterry. So I bought a new batttery from AAA I drove it for about 6 months and the battery was dead again so I ended up buying atleast 3 Batteries from AAA. So then I take my car to Landers Toyota hoping that they can resolve my issues. But they didnt find the problem either. I keep asking the same question what is running my battery down. They checked the battery and said it was good that it was probably a fuse. So they changed the fuse box and sent me on my way, Then a few months later im back again at Landes Toyota. They told me some kind of crazy story that someone may have jumped me off the wrong way and tested the battery and sent me on my way again. I have a Rav 4 that is causing me all these problems. Now the last visit was a couple weeks I had to get another jump off battery dead. I took it to Landers Toyota they tell me the reason my car ran the battery down is because the serpentine belt needs replacing. So I got that done , mind you know Im thinking this will fix my issue of my battery going dead right. No a week later I have the same problem I take it back to Landers Toyota today and ask them a question. Why every so oftern my battery is going dead what is causing this because I bought this last battery from Landers Toyota and its doing the same thing my battery is being drained. So Austin tells me that the serpentine belt has nothing to do with the battery going dead. I said well one of your technician told me thats why it would not start. He tells me that their technician would not tell me thats why your battery dead. So I assume they think that im lying and trying to get free service. I pay for each service that I get from them . So I said yall jnot getting to the root of this problem. Because I just gave yall money for serpentine belt that was suppose to fix my problem.Then Adrian shows up I try to explain it to him and he tried to maker me feel like a dummy. Saying that we never discussed finding out why my battery keeps dying. I said why the hell you think we keep bringing it back for the same problem, My damn battery keeps dying I need to know why hell. Then Adrian pulls some of the records out and started to read the notes. And tell me I can pay to get a diagnostic to see why it keeps draining your battery. I will probably have to write another review. Because this is a long review and thats how long I have been dealing with them. So Adrian didnt help me at all either. They basically telling me that im lying about telling them to find out why my battery keeps going dead. My question is why in the hell when I bring my car back previously you didnt do a diagnostic on it to see why the hell my battery keeps dying. And each time you fix it I have to bring it back for the same damn reason, My battery is dead I need to know what is draining it. I also have a 2019 Toyota Camry they have been servicing, I havent had any real issues with it. But they will not service no more of my vehicles ever again. I hope Mr. Landers call me so I can explain this situation to him. So of course im not important to speak with Mr. Landers about how lousy his service department is. I am going to call 7 on your side and Channel 4 and let them in on this situation. They have lost 2 customers from their service department, Since what I say doesnt matter. I will be posting on here again after I talk with 7 on your side and Channel 4. I am going to take it some where else to see why my battery keeps getting drained. So whatever you do dont go their to service your vehicles because they have lousy service department.

Today, I arrived for an oil change. The service agent took my key and gave me a form to hand to Ms. Lisa inside. I went in, said hello, and tried to hand the form to Ms. Lisa at the service desk, but she sighed, seem annoyed that I was interrupting her lunch (a Wendy's burger with a large strawberry lemonade), and told me to wait, so I just stood quietly and waited in the other line for Josh. Josh checked me in and told me he didn't have the price for the oil change yet and he ... Read More

Full review text opened.

Google - Oct 20, 2025

Today, I arrived for an oil change. The service agent took my key and gave me a form to hand to Ms. Lisa inside. I went in, said hello, and tried to hand the form to Ms. Lisa at the service desk, but she sighed, seem annoyed that I was interrupting her lunch (a Wendy's burger with a large strawberry lemonade), and told me to wait, so I just stood quietly and waited in the other line for Josh. Josh checked me in and told me he didn't have the price for the oil change yet and he would price it and let me know. Two hours later, I got a text saying my car was ready, but Josh never called or came to the waiting room to tell me the price of the oil change or to asked if I agreed to the price. I just paid the 172.57 with no fuss, so I could leave. Informing the customer of the price is standard procedure. I've brought my 3 cars from Landers, but I won't be back because I felt like an inconvenience to Lisa and Josh was gone when I went to pay and get my key. I stood waiting with an older lady and finally had to ask Lisa if it was okay for the lady and I to get our keys. The older lady had some questions about her car, but Lisa seem annoyed with us. In Josh's defense, he did seem to be doing all the work with the customers. I hope they can get him some help.

Terrible service department. Had an appointment for 10:20am for first service. (Oil change, tire rotation and check fluids). After 3 hours of waiting I ask what’s going on. They have not even started the oil change yet.

I came down here to potentially look at a few vehicles and the salesmen are so bad that they they have now taken to jumping in front of your car, from behind a tree, on the road just after turning in and when driving down to the parking area. I immediately just turned round and left, these sales reps are crazy!

If you want a decent number on your trade in, DO NOT use this dealership! They hit me at less than half of the other dealerships I was working with and the salesman, Keith Jones had the guts to tell me to sell my trade to another dealer that bid it higher and then still buy from them. What a shady person to say that! Find a dealer that’s willing to actually help and not steal from you and a salesman that isn’t slick like Keith.